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01 January
01 Nights

Browse the Marrakesh Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Please note: 

  • Marrakesh Apartments do not accept Schoolies Bookings.
  • Marrakesh Apartments is not pet friendly.
  • Marrakesh Apartments encourage all our Staff and Guests to download and use the COVID-19 Safe app


Actions have we taken in response to the current situation

Q: Our message to you in these difficult times

In this new world we all find ourselves in, we want you to know that the health and safety of our all our team members, guests and residents is very important to us. At the Marrakesh we have always taken great pride in maintaining the highest standards of cleanliness and in response to the current climate we have taken additional cleaning measures. 

We are continuing to review our policies and procedures to ensure consistent alignment of our COVID-19 response procedures with the evolving public health advice and guidelines including that of the Australian Government Heath Department and World Health Organization (WHO). These measures include:

  • Promoting hand washing, social distancing and healthy hygiene practices amongst the Marrakesh community of staff, guests and residents. 
  • Sanitiser is available for you to use throughout the building
  • Contactless checkin/entry available
  • Increased disinfecting of all public areas and high-frequency touchpoints throughout the resort.
  • Our Housekeeping team have implemented additional cleaning procedures to ensure all individual apartments are cleaned to the highest standards.
  • We encourage all our staff and guests to download the COVID-19 safe app.

We want you to know that our team will continue to provide you with the very best hospitality and service during these difficult times.

Booking & Check-In

Information about bookings, payments and check-in.

Q: COVID-19 Travel Restrictions - Amendments & Cancellations

COVID-19 TRAVEL RESTRICTIONS - Amendments & Cancellations

Unfortunately, as a result of the Global COVID-19 pandemic and in-line with Government travel restrictions we are still unable to accept guests where border restrictions are in place.   We will continue to review Government travel advice regularly.

For for those guests whom we are able to welcome, we will continue offer the friendly and accommodating service that we are known for and it's especially important now that you know we are here for you.  The team at the Marrakesh are committed to offering you flexible booking options.

During these unprecedented and difficult times, we've got your back. We will happily work with you to move or cancel any scheduled booking directly affected by COVID-19 or Government Travel restrictions of your booking at no charge up-to 48 hours prior to your scheduled arrival date. Please note that any changes to the reservation will be subject to availability and any rate differences.
*Scheduled arrival date excludes stays over special event periods or Peak Season. Special event periods or Peak Season reservations, require 14 days’ notice of cancellation or amendment.

Our normal cancellation policy will apply outside of COVID-19 restrictions.

Q: What time is check-in and check-out?

Check in: 10am. Check out: 2pm

Q: Do you require a security bond upon check-in?

Security Bond of $200.00 required on checkin

Q: Is after hours check-in available?

Afterhours check-in is available. Please contact Marrakesh Apartments to advise of late arrival

Q: Can I have a late check-out?

Subject to availability - fees apply

Q: When do I have to pay a deposit?

Deposit of  $200.00 is required upon booking or per any "special" terms at time of booking

Q: What are the reception hours?

Monday - Friday 8:30am - 4:30pm, Saturday - Sunday 9:00am - 2:30pm, Public Holidays 9:00am - 2:30pm.  Closed: Christmas Day

Q: Can I book theme park tickets at reception?

Yes, tour bookings are available at reception

Q: Do you accept Schoolies Bookings?

No, Marrakesh do not accept Schoolies Bookings

Q: Is Marrakesh Apartments Pet Friendly?

No, Marrakesh does not accept pets in our holiday apartments.  We are not pet friendly.

Q: Do I need Travel Insurance?

We recommend guests purchase travel insurance as soon as possible after booking to mitigate any costs incurred should any unforeseen circumstances disrupt your travel plans.

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Complimentary Unlimited WiFi is included

Q: What facilities do you have?

Check out our facilities page for full information

Q: Is there car parking available?

Free underground secure car parking is available

Q: Is all linen provided?

Yes, all linen is provided

Q: How often are the rooms serviced?

Apartments are serviced on the 8th day

Q: Is the pool heated?

Both pools and spas are heated

Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Broadbeach?

Check out our location page for more information

Q: Is there public transport nearby?

Bus stop at the door. GLink tram 25 metre walk

Q: What local attractions are in the area?

Check out our Location page for full information

Q: Where can I buy groceries locally?

Local grocery store - 50 metre walk, or Oasis Shopping Centre and Pacific Fair in Broadbeach